Shipping Policy
Welcome to JJKLLNO, where we are committed to providing efficient and reliable shipping services to ensure that your purchases reach you promptly and in excellent condition. Our shipping policy outlines the various aspects of our logistics process, including delivery options, timeframes, tracking, and more.
Free Shipping:
We are pleased to offer free shipping on all orders, with no minimum purchase requirement. Enjoy the convenience of having your hardware tools delivered directly to your doorstep without any additional cost.
Delivery Timeframes:
- Standard Shipping: Orders are typically processed within 1-2 business days and delivered within 5-7 business days for New Zealand addresses. International deliveries may take longer, depending on the destination.
- Express Shipping: For urgent orders, we offer express shipping options at an additional cost. Please contact our customer service team for details and pricing.
Order Processing:
Once your order is placed, you will receive a confirmation email with your order details. Our team will then carefully package your items to ensure they arrive safely. You will receive a shipping confirmation email with tracking information once your order is dispatched.
Tracking Your Order:
All orders come with a tracking number, allowing you to monitor the status of your shipment in real time. You can track your order on our website or through the carrier's website using the tracking number provided in your shipping confirmation email.
Delivery Address:
Please ensure that your shipping address is accurate and complete to avoid any delays. If you need to update your delivery address after placing an order, please contact us as soon as possible at service@jjkllno.com or call +86 177 3793 7557.
International Shipping:
We ship to selected international destinations. Please note that customs duties and taxes may apply for international shipments, which are the responsibility of the customer. Delivery times for international orders may vary based on customs processing and local delivery services.
Lost or Damaged Packages:
While we strive to deliver your orders without any issues, if your package is lost or arrives damaged, please contact our customer support immediately. We will work with you to resolve the issue promptly, whether by replacing the item or issuing a refund.
Returns and Exchanges:
In case you need to return or exchange a product, please refer to our Return and Exchange Policy for detailed instructions. We offer free return shipping within 30 days of delivery.
Customer Support:
Our customer service team is available 24/7 to assist you with any shipping inquiries or concerns. Feel free to reach out via email at service@jjkllno.com or call us at +86 177 3793 7557.
Thank you for choosing JJKLLNO for your hardware tool needs. We look forward to serving you with exceptional products and delivery services.