Return and Exchange Policy

At JJKLLNO, customer satisfaction is our top priority. We strive to ensure that every product we sell meets the highest standards of quality and performance. If, for any reason, you are not completely satisfied with your purchase, we offer a comprehensive return and exchange policy to provide you with peace of mind.

Eligibility for Returns and Exchanges:

• Time Frame: You have 30 days from the date of delivery to initiate a return or exchange.
• Condition: Products must be returned in their original condition, unused, unaltered, and with all original packaging and tags intact.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns and exchanges.

Process for Returns:

1. Contact Us: To begin the return process, please contact our customer service team at service@jjkllno.com or call +86 177 3793 7557. Provide your order number and details about the product you wish to return.
2. Receive Authorization: Our support team will guide you through the process and provide you with a return authorization.
3. Prepare Your Return: Securely package the item(s) along with the return authorization. Use the original packaging if possible.
4. Ship the Item: Send the package to our return address:2nd Floor, No. 39, Honggang'an Community, Hongxi Village, Tianning Town, Jiashan County, Jiaxing City, Zhejiang Province, China
5. Refund Process: Once we receive and inspect your return, we will process your refund. Depending on your original payment method, refunds may take 5-10 business days to appear in your account.

Exchanges:

• To exchange a product for a different size or variant, please follow the same procedure as returns. Indicate your preferred replacement product when contacting our customer service team.

Free Return Shipping:

We are pleased to offer free return shipping on all eligible returns and exchanges. However, this does not apply to international shipments outside New Zealand.

Non-Returnable Items:

Certain items, such as customized products or clearance items, may be non-returnable. Please check the product description for any specific return restrictions.

Damaged or Defective Products:

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or full refund at no additional cost to you.

Additional Information:

• Return processing times may vary during peak periods, but we aim to handle all requests promptly.
• For any questions or assistance, our customer support team is available 24/7 to help you.

Thank you for choosing JJKLLNO. We value your business and look forward to serving you again.